Frequently Asked Questions

What is eSchool?
eSchool is a district wide student information system designed to manage attendance, progress reports and reports cards.

What is the eSchool Parent Portal?
The Parent Portal is a confidential and secure web site where you can get current information about your child's school attendance and grades online.

Who can access the Parent Portal?
All parents can access the portal. Send an e-mail to eschool@rockypoint.k12.ny.us. Allow a minimum of 72 hours for a response.

What kind of software or computer is needed to use the Parent Portal?
Computer - any computer capable of running Internet Explorer 7.0 or higher. eSchool doesn't fully support Safari or Firefox browsers. Internet connection - High speed cable or DSL modem is recommended. A monitor with at least 800 x 600 resolution is recommended.

What do I do if I have problems using Parent Portal?
Send an e-mail to eschool@rockypoint.k12.ny.us. Allow a minimum of 72 hours for a response.

What information will I have access to?
You will have online access to student schedules, attendance, progress reports and report cards.

What is the district doing to protect my children’s privacy?
Your children’s privacy is extremely important to us; as such, the district has elected not to send user names and passwords via US mail. Instead, passwords will only be issued after your application has been thoroughly reviewed by district personnel. If the information you’ve supplied to us online does not match the information we have on file, your application will be denied. Once your application has been approved your account will remain active as long as you have children attending the Rocky Point UFSD.

What about security?
The eSchoolPortal utilizes 128-bit encryption and is hosted in a secure Network Operation Center which is professionally monitored around the clock. The eSchoolPortal represents a snapshot of data that is contained in the district’s “live” student information system; therefore, even in the unlikely event that the system was compromised, permanent records could not be altered in any way.

How can I apply for eSP™
You can apply for an eSchoolPortal (eSP™) account online by clicking on the Parent Portal button on the school homepage. (or above)

Note: When registering online, you will need to have the following information handy for each student:

• Student’s Name
• Student ID Number (HS/MS Students on Report Cards--FJC/JAE to be sent home)
• Student Grade Level
• School
  
  

What if I forget my password?
Click the: Forgot password? link on the eSchoolPortal login page and type in your registered email address. Your password will be
e-mailed to you.

What if I didn't receive an e-mail from the eSchoolPortal with my new or forgotten password?
Check to make sure your e-mail rules and/or SPAM filter is not set to deny delivery of email sent from the eSchoolPortal system. You can also try adding the eSchoolPortal email address to your email address book and/or try adding this email address to your "white" list or list of approved senders.

How often is the data updated in eSchoolPortal?
Information on the eSchoolPortal is updated based on district-defined parameters. If you have questions when you are viewing the information in each tab area, be sure to refer to the "last updated" message. Grade books for grades 6-12 are updated by the end of each month. Teachers update once each month.

How soon are progress reports and report card grades posted after a reporting period ends?
Progress reports and report card grades will not be posted on the eSchoolPortal until the reports are finalized and ready to be mailed home.